TressVita

Shipping & returns

Where we ship, how fast, what it costs, and what happens if something arrives damaged or wrong.

Last updated

Shipping

1 business dayOrders ship within one business day of payment.
U.S. onlyWe ship to addresses in the United States.
TrackingEmailed to you as soon as your order ships.
OptionCostDelivery after shipping
MembersFree3-day shipping. Usually arrives within 3 business days, depending on your state.
Approved members without an active plan (orders placed with our team)$15, free on orders of $300 or more5 to 7 business days

Only approved members can buy. The $300 threshold applies to the product total after discounts. Business days are Monday to Friday, excluding U.S. federal holidays. Delivery times are carrier estimates, not guarantees.

Packaging

Products ship as lyophilized powder in sealed vials, which are stable at ambient temperature for short transit. Refrigerate them on arrival; see handling & storage.

Your address

Check your shipping address at checkout. If it needs to change, contact us right away. We can’t change an order after it ships.

Returns and refunds

All sales are final. Because our products are temperature-sensitive research materials, we can’t accept returns or give refunds once an order has shipped, except where the law requires it.

Damaged, wrong or not as documented

We replace an item at no cost if:

  • it arrives damaged,
  • you received the wrong item, or
  • it doesn’t match the certificate of analysis for its lot.

Contact us promptly after delivery with your order number and photos of the item and packaging. Please don’t send anything back before we reply; we’ll tell you what we need.

Membership

You can cancel your membership any time from your account. Cancelling stops future charges, and your perks continue until the end of the period you paid for. See the terms of sale.

Questions about an order