Privacy policy
This policy explains what TressVita Labs LLC (“TressVita”, “we”) collects through tressvitalabs.com, our phone lines and our member accounts, why we collect it, who it is shared with, and the choices you have.
Last updated
In short
- We collect what we need to answer inquiries, fill orders and run memberships.
- We don’t sell personal information or use advertising cookies. We use Google Analytics, with its advertising features off, to see how the site is used, and you can turn it off.
- Card payments are handled by Stripe. We never receive your full card number.
- Text messages are sent only if you ask for them. Reply STOP at any time.
What we collect
Inquiries and contact forms
Your name, email, phone number, preferred contact method and text-message consent, the products and quantities you ask about, your notes, and how you heard about us. The product inquiry form also asks for a shipping address. We don’t ask for sex, height, weight or any other health or body information.
Orders
Name, email, shipping address, items, amounts, the time you confirmed research-use only, and shipping and tracking details. Stripe processes payments. We receive confirmation that you paid, never your card number.
Member accounts
Name, email, phone number (confirmed with a text code), your membership plan and billing status, orders, the lots you received, messages you send us, and referral details (your invite code, who invited you and credits earned). Passwords are handled by our sign-in provider, and we never see them. When we approve a membership we record what was confirmed on the call (research use only and age 21 or older) and who approved it.
Business accounts
For a business account we also collect the business or institution’s legal name, business type, EIN (federal tax ID), business address, website, a one-line description of its research and, if you choose to upload one, a proof document such as a letter on letterhead, a purchase order or a business license. Only our team can see them; the document is stored privately and opened only through short-lived links.
ID checks
Every new member confirms their ID with Stripe Identity before we approve the membership. You photograph your driver’s license or passport and take a selfie on Stripe’s page. Stripe verifies them and keeps them under its own privacy policy. TressVita receives only the result: whether the ID was verified and whether you are 21 or older. We never receive or store a copy of your ID or your date of birth.
Calls and texts
When you call or text 855-591-VITA or 855-591-TRES, we receive your phone number, the time and length of the call, and any text messages you send. Calls can be routed to a team member’s phone. If you leave a voicemail, the recording (up to two minutes) is kept so our team can listen to it.
Booking a call
Discovery calls are booked through Calendly. What you enter there is collected by Calendly under its privacy policy and shared with us to schedule the call.
Your browser
Our hosting provider processes your IP address and browser details to deliver pages and protect the site from abuse, for example by limiting repeated verification-code requests. The site keeps a few items in your browser’s storage: your cart, an inquiry in progress, your age confirmation, an invitation code, the link that brought you to the site, and your member sign-in. We don’t use advertising cookies.
Analytics
Our public pages use Google Analytics to count visits and see which pages are used, roughly where visitors are (country and region), what devices they use, how they arrived, and when a checkout starts or is paid (amount and product names). It sets first-party cookies. We turned off Google signals and ad personalization, keep the data for two months, and send page addresses without anything after the “?”, so order numbers, codes and email addresses in links never reach Google. Analytics never runs on account, member or staff pages and never receives form contents, names, emails, phone numbers or addresses. Browsers that send Global Privacy Control or Do Not Track are left out automatically, and you can turn it off below.
How we use it
- To answer inquiries and calls, review requests, and send payment links.
- To process, ship and support orders, and to send receipts, shipping notices and certificates of analysis.
- To run memberships, including billing, member perks, trials and referral credits.
- To text you about your inquiries, orders, membership approval, ID checks and payment links, only when you gave us your number for that.
- To prevent fraud and abuse, enforce our terms, and meet legal, tax and accounting obligations.
We don’t sell personal information or share it for targeted advertising. Mobile numbers and text consent are never sold or shared with third parties for marketing.
Who sees it
Authorized TressVita team members, who sign in to a staff portal. We also use these service providers, each only to provide its service to us:
| Provider | What it does for us |
|---|---|
| Stripe | Payments, invoices, payment links, membership billing and optional ID checks (Stripe Identity) |
| Supabase | Our database and member sign-in |
| Netlify | Website hosting, form submissions and staff sign-in |
| Twilio | Phone calls, voicemail, text messages and verification codes |
| Resend | Sending email |
| ImprovMX | Forwarding email sent to our address |
| Telegram | Internal alerts to our team (see below) |
| Calendly | Booking discovery calls |
| Google Analytics | Counting visits and checkouts on public pages (see Analytics above) |
| Shipping carriers | Delivering orders (name and address) |
| Google Fonts, jsDelivr, cdnjs | Fonts and page code. Your browser sends them its IP address when it loads them. |
Team alerts. When you submit a product inquiry or the contact form, or text one of our phone numbers, an alert with the details or message you sent goes to our team’s private Telegram chat. That includes contact details, address and products. Alerts about member messages and voicemails show who contacted us, not what they said.
We may also disclose information when the law requires it, to protect the rights and safety of TressVita or others, or as part of a merger or sale of the business.
Health information
We don’t collect health information, and our products are not for human use. Please don’t send us medical records or health details.
How long we keep it
We keep inquiry, order and account records for as long as we need them to serve you and to meet legal, tax and accounting requirements. After that we delete them or remove what identifies you.
Security
The site uses encrypted connections (HTTPS). Database access is restricted so members see only their own records, and staff areas require sign-in. Card details stay with Stripe. No method of storage or transmission is completely secure, but we work to protect your information.
Your choices and rights
- See, correct or delete your information: email members@tressvitalabs.com. We’ll confirm your identity first. We may need to keep some records, such as orders, to meet legal obligations.
- Text messages: reply STOP to any text to opt out.
- Membership: cancel any time from your account.
- Browser storage: clearing your browser’s site data removes your cart and sign-in from that device.
- Analytics: Google Analytics is on in this browser.
Age
This site and our products are for adults 21 and older. We don’t knowingly collect information from anyone younger. If we learn we have, we’ll delete it.
Changes and contact
We serve customers in the United States, and information is processed there and wherever our service providers operate. If we change this policy, we’ll update the date at the top of this page. Questions or requests:
- Email: members@tressvitalabs.com
- Phone or text: 855-591-VITA (855-591-8482), Monday to Friday, 9:00 to 18:00 ET